Delivery & Returns
Express Delivery to the UK
Price: £8, or FREE for orders over £100
Estimated Time: Please allow 24 hours for us to prepare your item. You will receive a confirmation email and Tracking Number once your item has been dispatched.
Our Delivery Partner: Parcels will be sent using Royal Mail’s Special Delivery Service, which is fully insured, trackable and will arrive the next working day. Delivery on a designated day is available on request.
Click & Collect from a Phillip Stoner Store
Price: FREE for all orders
Estimated Time: After placing your order you’ll receive an email within 24 hours, confirming that your item is ready to collect.
Phillip Stoner Click & Collect Locations: The Victoria Quarter Leeds, Trinity Leeds.
Please note: You will be asked to show photo ID on collection.
Do you ship internationally?
We are currently unable to process orders from outside the UK through our website. However, if you would like to purchase an item please email info@phillipstoner.com where we can discuss different payment methods and delivery options based on the item(s) you are interested in and your location.
Do you use discreet packaging?
Your items will be sent in standard Royal Mail Special Delivery Envelopes, which aren’t branded or marked as having jewellery inside. However, our store’s address will be written on the outside of the parcel.
Can I do same day Click & Collect?
If an item is in stock and doesn’t need altering e.g. a ring that doesn’t need to be resized, you can collect it the same day. Please contact us if you would like to confirm that this is possible prior to ordering.
When will I receive my "Made to Order" item?
If you have ordered an item that is being made specially for you, you will be emailed with an estimated delivery date within 24 hours. As soon as your item is ready, you’ll be contacted to arrange a convenient delivery date, or collection from store.
Does my order have to be sent to my home/billing address?
If you have paid for your item using one of our Interest Free Finance options, your order must be posted to the address on your finance application. For all other payment methods, your order can be sent to an alternative address.
Returns
We would be happy to offer a refund or exchange on items purchased online, within 14 days, as long as they are returned in an unworn, unused condition.*
Returning an Item To Store
Email info@phillipstoner.com to arrange an appointment to return or exchange your item at a Phillip Stoner store.
Returning an Item by Post
Email info@phillipstoner.com to confirm our Returns Address. We would recommend using a fully insured, trackable service such as Royal Mail Special Delivery.
Please note: Shipping costs will not be refunded and return postage costs are the responsibility of the customer. Bespoke items that have been engraved, made-to-order, or resized at your request are non-returnable. For more information, see our Terms & Conditions.
