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Customer Testimonials

Whether our customers are planning a surprise proposal, celebrating a new baby, or a diamond wedding anniversary; we are lucky enough to share in some really amazing moments in people's lives. 

We are always humbled when customers take the time to get in touch to let us know about their experience at Phillip Stoner. Here's just some of the feedback we've received....

Hi Laura
Thank you, the ring arrived as planned on Friday and will be giving it to my wife for her 50th birthday on January 2nd. I would like to compliment you and Phillip Stoner for the excellent and efficient service from ordering online to delivery.
I am delighted also with the quality of the ring purchased. I would have no hesitation in recommending your services to my friends and family and would be happy for you to use this feedback as testimonial to your services as required.
Very best wishes
Stuart G.
11th December 2016, Email


Hello Neil,
I just wanted to say thank you again for the exemplary service at the weekend, you really have been nothing short of perfect in terms of customer service (I don't use the word perfect very often but I couldn't fault you or your team on every one of the many occasions I've been in to your store.)
It's been nice to have someone at hand to guide me through the long and stressful process of secretly purchasing an engagement ring, your honest, warm and friendly support and advice has not gone unappreciated - thank you, know I'll be back in future!
Kindest regards,
Dave M.
12th October 2016, Email


To Louise and Neesha,
Thank you both so much for all your help and assistance in selecting our fabulous rings. Your attention to detail is second to none; you really made each occasion we visited the shop feel very special and couldn't do enough for us, for that we are most grateful.
We had a fabulous wedding day and are still revelling in it now looking at all the photos and videos taken by our guests.
Take good care, and who knows... Perhaps we'll be in again in the not too distant future to finish off the look with a special eternity ring :-)
Sending our love and appreciation,
Mr & Mrs G.
9th August 2016 Postcard


Dear Chloe, Manchester store.
As I said I would, just dropping an update now we're back from our Cape Verde holiday. I proposed to Andrea - she said yes yes yes ha. Dream night. Sunset, beach restaurant made from palm trees, bonfire, African fire dancers, cocktail and dj playing chilled tunes. Maximum fiancé points ha. I've attached some pics to set the scene before we tell the world on FB. Really, thank you so much for your help. You found the only ring I truly loved, put me under no pressure and did everything to make it a great experience. Andrea loves the ring and fits perfect. We'll drink our bubbly now!
Thank you, Ivan M.


Dear David
I just wanted to say thank you for your very kind & thoughtful gift for my birthday. It was such a lovely surprise and very much appreciated.
Could we also both say thank you for the outstanding service we received from both yourself & Elliott. We can totally understand why customers both new & old use Phillip Stoner, the service is beyond everything we could have wished for.
I don't think I have stopped smiling since collecting the ring on Sunday.
Thank you once again and please pass on our thanks to Elliott also.
Kindest Regards
Sharon & Steve
19th July 2016, Email


Dear Danielle
I just wanted to say a huge thank you for all your help with the sizing of my engagement ring and wedding ring.
I was incredibly stressed about my rings not fitting until I came to see you, you made the whole process so easy & immediately put my mind at rest. Couldn't believe how quickly the rings came back and my engagement ring looks like a new ring.
Thank you so much.
Best wishes, C
15th July 2016, Thank You Card


Thank you @PhillipStoner #Leeds for making my beautiful engagement ring look like new again #sparkle #clean
Nicola R.
17th July 2016, Twitter


Hi there
I wanted to personally thank your business for the service and support that I received from Dawn earlier this week, whilst considering my engagement ring purchase.
Great service is part of what we do at work, and I am often disappointed with the mediocre service.
Dawn was nothing short of excellent, and I am delighted to have made this big decision with Dawn, and ultimately, your business.
Kindest Regards, 
Ben
22nd June 2016, Email


Can not speak highly enough of the standard of service provided by staff in this shop! It doesn't matter if you spend £100 or £100,000 you still get the five star treatment.
Jennie
30th May 2016, Facebook


Dear Cynthia,
Thank you again for your swift response & hard work in securing our ring. She said Yes!
Love,
Jenny & Joe xx
23rd May 2016, Postcard


Got to say a big thank you to the team @PhillipStoner for our stunning wedding rings Your service is second to none
Nicola H. 
25.04.16 Twitter


My favourite shop in Leeds. Top class customer service.
Tracy H.
31st March 2016, Facebook


Wedding ring purchased today from @PhillipStoner. Sales advisor AC is quite literally a diamond! #customerservice #weddingrings
@PortfolioPA
27th March 2016, Twitter


Excellent Service!!! We picked out the diamond we wanted in the engagement ring, chose the setting and chose platinum - 2 weeks later and it was made. Don't go to Beaverbrooks or goldsmiths because you'll pay more for a lesser quality diamond. This is our choice of Jeweller, the wedding rings are ordered and they're making my Fiancée's wedding present also.
Rob A.
24th March 2016, Facebook


Hello,
I just wanted to say a massive thank you to Sharon who was fantastic in helping me pick my engagement ring back in January.
Not only did she listen to me completely, but she pulled a ring from the window that I had dismissed and I fell in love! She clearly knows me better than I do.
I wanted to share a photograph of the ring that I took to show you all that it has gone to a great home.
Thanks again,
Clare x
10th March 2016, Email


Thank you David @PhillipStoner Victoria Quarter Leeds for helping me build my beautiful ring from your range.
Gillian P.
02.16 Twitter


To Cynthia & Co.
Thank you so much for making my dreams come true & for making this experience smooth.
Love Theresa & Andrew xxx
10th February 2016, Thank You Card


Again great service from @PhillipStoner jewellers we are now the owners of two beautiful wedding rings
Amanda B. 
February 2016, Twitter


Hello,
I am emailing you to thank you for the beautiful engagement ring I bought from your Victoria Quarter store.
The jeweller who helped throughout the process was AC and I cannot thank him enough for the fine work he has done.
He sourced a diamond and had it set into a ring for me and took the time to take photos of it all along the way (photo attached). He has gone above and beyond to ensure I received everything I needed and would even meet me on his days off for my convenience. When the ring was finished it really was breathtaking. Not only am I over the moon with the finished product but so is my Fiancée.
I really enjoyed the entire experience, the craftsmanship of the ring is outstanding along with the customer service provided.

Thank you all and pass my thanks onto AC, his service was second to none.
Kind Regards,
David R.
1st February 2016, Email


Thank you very much @PhillipStoner for making our day extra special #wedding #weddingrings #winter wedding
Mark T.
21st November 2015, Twitter


Dear Sir(s),
I am writing to you today to inform you of my experience when shopping in your Trinity store in Leeds.
I had visited many Jewellers in search of the perfect engagement ring for my partner. I decided to make a call to your store after seeing something I liked the look of online. AC asked questions to find out the style I was looking for and what was important to me. He also explained a little about how the buying experience worked at Phillip Stoner and invited me in to view some of the rings you had to offer.
I made the trip over. AC was expecting me and introduced himself and immediately made me feel comfortable. I was offered a drink and a seat before we started looking at the rings he had talked about on the phone. I am quite a picky shopper, especially when it comes to a big purchase like this.
I explained the vision I had for the ring and how I wanted it to look and he promised me he could help and I would be happy. We picked the diamond and talked about the different diamond colours and clarity's etc.
The finished product was better than I had even imagined. It was absolutely perfect! I was thrilled with the way AC had dealt with me from the start to the finish. His professionalism, knowledge, reassurance and likability meant that I could never have done business like this anywhere else or with anyone else and probably never will! Fantastic service and amazing product. I am very thankful to Phillip Stoner and of course AC for your help in this amazing milestone in my life.
Kindest Regards,
Dan H.
16th September 2015, Email


Purchased both my rings from Phillip Stoner Trinity because of the excellent quality and clarity. I chose the perfect wedding ring to match my engagement ring and I've received no end of compliments. Thank you for making it exactly to my specifications.
Valerie P. 
4th September 2015, Facebook


Our rings finally came and we got married in Singapore! Special thanks go to Chloe of the Phillip Stoner Manchester branch for helping the entire process of getting the wedding rings seamless, effortless and easy. She was a very big help! Please make sure everyone knows how awesome the service she has provided me and my husband with. Thank you.
Jett
16th August 2015, Facebook


Hi @PhillipStoner. Your @TrinityLeeds staff were incredible, and she said yes! Thanks so much
Scott
13th August 2016, Twitter


@PhillipStoner Got married on Sunday, thanks for the fantastic service with the rings.
Simon K.
11th August 2015, Twitter


Thank You @PhillipStoner for a lovely time yesterday, you have the best staff in @TrinityLeeds.
JT
1st August 2015, Twitter


Just had the most amazing experience @PhillipStoner Thank you so much!
Judy O.
28th July 2016, Twitter


Dear AC, Graham & all at Phillip Stoner,
Thank you for all the help and work that went into our engagagement and wedding rings. We are thrilled with them! You've all been great throughout the whole process.
Richard & Mary
27th June 2015 - Thank You Card


So excited to have tried on our wedding rings! Massive thank yo to @PhillipStoner for making them perfect
Nicola J.
27th April 2015


So today we chose our wedding rings @PhillipStoner *excited face*
Remie
6th April 2015, Twitter


Hi Louise
Just to let you know that the watch has arrived and it is absolutely gorgeous!!! The scrapes are gone and it looks great!
I honestly can't thank you enough and I know Chris will want to thank you too when he knows what you have done to help.
You really have been great at this time in helping us prepare for the wedding. We love our rings so much too. 
Thanks again,
Kind Regards
Geraldine
17th March 2015


Dear Sir,
I would just like to briefly mention how impressed my fiancée and I were at the service we received when buying her engagement ring on Saturday.
We were looked after superbly by Sharon whose warmth, friendless and expert advice were of a calibre that neither of us had received before and made the experience truly memorable. Suffice to say that we are extremely happy with the ring that we have chosen and we will not hesitate in returning to purchase wedding rings in due course and indeed for any other jewellery purchase in the future.
I would be extremely grateful if our sincerest thanks could again be passed on to Sharon.
Kind Regards,
Adam F.
9th March 2015, Email


Thank you to Phillip Stoner, and of course Brendon, for beautiful engagement ring, I said yes in Rome. Nicky Y. 4th March 2015, Facebook
Rome Wedding Proposal


Hello there
I just wanted to take the time to write a thank you email to you for the wonderful service we received on Saturday from your Assistant Manager, Louise. I had previously reserved a ring but changed my mind and bought an alternative ring, after much deliberation! Louise was patient, courteous and really helpful. The ring itself is beautiful and I am so happy with it.
Thank you and no doubt I will see you again soon. 
Kind regards,
Tina R.
28th February 2015, Email


Hi Louise,
Well things went very well indeed and Suzi said Yes! She is over the moon with her ring and everyone has been giving her lovely comments on it (and begging me up at the same time ;)
Thanks very much for all your help and everyone and to the designers who helped create it. The service you gave me was sensational and I'll be telling everyone about you guys.
Thanks again and I'm sure we will see you again at wedding ring time :)
Cheers
Rob
16th February 2015, Email


Hi Jonathan,
Many thanks for your time today and helping us with the Skye wedding ring. The experience with Phillip Stoner is enjoyable and stress free, unlike some of the other parts of the wedding planning!
Kind Regards,
Sophie and Jonny
14th February 2015, Email


Hi, 
Just a quick note to thank your team in the Trinity store for their help and guidance in choosing the right engagement ring. Being as indecisive as I am, their knowledge and expertise was invaluable. From the initial visit with Laura then subsequent visits with AC and then Hollie, all were great and a credit to your company.
Thanks again, Neil H.
p.s. She said yes (I think the ring swung it for me)
15th January 2015, Email


@PhillipStoner @theavenue she now fits PERFECTLY! Thank you can't wait to get our bands! xx
Lucy C.
10th December 2014, Twitter


Huge thanks to Louise, Neesha & Neil @PhillipStoner Spinningfields. We had a fantastic wedding day. Thank you for putting up with us. B & J
1st September 2014, Twitter


Any @Mcr_PA_Network ladies want a fab jewellers? We can highly recommend @PhillipStoner #happygirl
Amanda B.
1st July 2014, Twitter


Dear Neil, 
We wanted to thank you for your superb and professional service when we recently purchased our engagement and wedding rings, it was a lovely stress free experience.
Thanks also for restoring the watch to its former glory, we are delighted.
Finally, thanks also for the recommendation for our reception venue, the big day is now booked!
Kind Regards, Ian and Janet
2nd May 2014, Thank You Card


Massive thanks to @PhillipStone in @VQLeeds for making @hjk1976 Valentine special she loved her eternity ring
Tony K.
13th February 2014, Twitter


Great service from @PhillipStoner. The stone in @jjpayne83 wedding ring fell out when dropped. They replaced & repaired quickly. Thank you!
Richard P.
5th October 2014, Twitter


Dear Mr Stoner,
I just wanted to bring your attention to the outstanding service that my wife and I have received from your Manchester store.
Unfortunately, we were burgled on New Year's Day this year and the process of settling our claim and the design of the replacement jewellery was far from easy. Until, that is, the personal intervention of Neil.
Neil instantly understood our predicament and absolutely reaffirmed why we turned to Stoner's for help. Nothing was too much trouble and with Paul's help we were able to extricate ourselves from the clutches of The Loss Management Group and ultimately get a wonderful piece of jewellery made that went beyond our (high) expectations.
The attention to detail shown, the clear passion for his job and the professionalism that Paul demonstrated are an absolute credit to your company.
Perhaps you would pass on our thanks to Paul and tell him that he has helped us forget our truly awful start to the year. Jewellery is such a personal thing and this isn't just a possession, it is something that we will have forever - and we won't forget Stoner's either.
Excellence is hard to come by these days, but that sums up our experience at Stoner's.
Yours Sincerely,
Jason C.
4th September 2013, Letter


Aimee,
Thank you so much for your help with the recent purchase of our wedding rings. We are both extremely pleased with our rings and with the excellent service that you provided. We really appreciate how quickly you were able to provide, not a particularly easy task when we visited the store only two weeks before our wedding, yet our rings have been provided to us within a week of our initial visit, you kept us informed and definitely met if not exceeded our expectations.
Thank you again for such wonderful service and we will be sure to recommend your store to anyone that we know is making a special purchase.
Many thanks,
Heather & Craig
22nd July 2013, Email