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Delivery & Returns

Click & Collect until 3.30pm on Christmas Eve!

Please note Rings are made in a size M as standard. Any rings ordered after the 22nd December can be resized after Christmas, free of charge.

 

Express Delivery to the UK

Price: £8, or FREE for orders over £100

Estimated Time: Please allow 24 hours for us to prepare your item. You will receive a confirmation email and Tracking Number once your item has been dispatched.

Our Delivery Partner: Parcels will be sent using Royal Mail’s Special Delivery Service, which is fully insured, trackable and will arrive the next working day. Delivery on a designated day is available on request.

Click & Collect from a Phillip Stoner Store

Price: FREE for all orders

Estimated Time: After placing your order you’ll receive an email within 24 hours, confirming that your item is ready to collect.

Phillip Stoner Click & Collect Locations: The Victoria Quarter Leeds, Trinity Leeds.

Please note: You will be asked to show photo ID on collection.

International Delivery

We are currently unable to process orders from outside the UK through our website. However, if you would like to purchase an item please email info@phillipstoner.com where we can discuss different payment methods and delivery options based on the item(s) you are interested in and your location.

Delivery FAQs

Do you use discreet packaging?
Can I do same day Click & Collect?
When will I receive my "Made to Order" item?
Does my order have to be sent to my home/billing address?

Returns

We would be happy to offer a refund or exchange on items purchased online, within 14 days, as long as they are returned in an unworn, unused condition.

Returning an Item To Store

Email info@phillipstoner.com to arrange an appointment to return or exchange your item at a Phillip Stoner store.

Returning an Item by Post

Email info@phillipstoner.com to confirm our Returns Address. We would recommend using a fully insured, trackable service such as Royal Mail Special Delivery.

Please note: Shipping costs will not be refunded and return postage costs are the responsibility of the customer. Bespoke items that have been engraved, made-to-order, or resized at your request are non-returnable. For more information, see our Terms & Conditions.